IBM and Tech Mahindra launch trustworthy AI with watsonx

IBM and Tech Mahindra unveil new era of trustworthy AI with watsonx

Tech Mahindra, a global provider of technology consulting and digital solutions, has collaborated with IBM to help organisations sustainably accelerate generative AI use worldwide.

This collaboration combines Tech Mahindra’s range of AI offerings, TechM amplifAI0->∞, and IBM’s watsonx AI and data platform with AI Assistants.

Customers can now combine IBM watsonx’s capabilities with Tech Mahindra’s AI consulting and engineering skills to access a variety of new generative AI services, frameworks, and solution architectures. This enables the development of AI apps in which organisations can use their trusted data to automate processes. It also provides a basis for businesses to create trustworthy AI models, promotes explainability to help manage risk and bias, and enables scalable AI adoption across hybrid cloud and on-premises environments.

According to Kunal Purohit, Tech Mahindra’s chief digital services officer, organisations focus on responsible AI practices, and incorporating generative AI technologies to revitalise enterprises. 


“Our work with IBM can help advance digital transformation for organisations, adoption of GenAI, modernisation, and ultimately foster business growth for our global customers,” Purohit added.

To further enhance business capabilities in AI, Tech Mahindra has established a virtual watsonx Centre of Excellence (CoE), which is already operational. This CoE functions as a co-innovation centre, with a dedicated team tasked with maximising synergies between the two companies and producing unique offerings and solutions based on their combined capabilities.

The collaborative offerings and solutions developed through this partnership could help enterprises achieve their goals of constructing machine learning models using open-source frameworks while also enabling them to scale and accelerate the impact of generative AI. These AI-driven solutions have the potential to aid organisations enhance efficiency and productivity responsibly. 

Kate Woolley, GM of IBM Ecosystem, emphasised the collaboration’s potential, adding that generative AI may serve as a catalyst for innovation, unlocking new market opportunities when built on a foundation of explainability, transparency, and trust. 

Woolley said: “Our work with Tech Mahindra is expected to expand the reach of watsonx, allowing even more customers to build trustworthy AI as we seek to combine our technology and expertise to support enterprise use cases such as code modernisation, digital labour, and customer service.”

This collaboration aligns with Tech Mahindra’s continuous endeavour to transform enterprises with advanced AI-led offerings and solutions, including their recent additions like Vision amplifAIer, Ops amplifAIer, Email amplifAIer, Enterprise Knowledge Search offering, Evangelize Pair Programming, and Generative AI Studio.

It is worth mentioning that the two companies have previously collaborated. Earlier this year, Tech Mahindra announced the opening of a Synergy Lounge in conjunction with IBM on the company’s Singapore campus. This Lounge seeks to accelerate digital adoption for APAC organisations. It aids in operationalising and leveraging next-generation technologies such as AI, intelligent automation, hybrid cloud, 5G, edge computing, and cybersecurity.

Beyond Tech Mahindra, IBM watsonx has been used in other collaborations to speed up the deployment of generative AI. Also happened early this year, the GSMA and IBM announced a new partnership to support the use and capabilities of generative AI in the telecom industry by launching GSMA Advance’s AI Training program and the GSMA Foundry Generative AI program.

In addition, there is a digital version of the program that covers both the commercial strategy and technology fundamentals of generative AI. This initiative uses IBM watsonx to provide hands-on training for architects and developers seeking in-depth practical generative AI knowledge.

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Tags: ai, artificial intelligence, customer service, generative ai, ibm, ibm watson

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